Port Kembla, NSW
Mon-Fri: 10AM-4PM
Frequently Asked
Questions
Find answers to common questions about our programmes, NDIS support, membership options, and how to get started with TribeAlive in Port Kembla.
Everything You Need to Know
We've organized our most frequently asked questions into helpful categories. Can't find what you're looking for? Our friendly team is always ready to help.
Getting Started
How do I apply for TribeAlive programs?
Getting started is easy! Simply complete our online application form, which takes about 10-15 minutes. For NDIS participants, we'll review your plan and schedule an assessment meeting. For self-funded members, you can start immediately after payment confirmation. Our team will contact you within 48 hours to welcome you and help schedule your first sessions.
What documents do I need to bring?
For NDIS participants: your current NDIS plan, photo ID, and any relevant medical information. For self-funded members: just a photo ID and emergency contact details. If you have specific support needs or medical considerations, please bring any relevant documentation to help us provide the best possible care.
Can I visit before enrolling?
Absolutely! We encourage prospective members to visit our Port Kembla facility for a tour and meet our team. Contact us at 0448 315 564 to schedule a free consultation and facility tour. This helps you feel comfortable and ask any questions before making your decision.
Is there a waiting list?
We maintain small group sizes (maximum 12 per class) to ensure quality support, so some popular programs may have short waiting lists. However, we offer multiple sessions per week and will work with you to find suitable alternatives. NDIS participants have priority booking once approved.
NDIS & Funding
What NDIS categories do your services fall under?
Our services primarily fall under 'Assistance with Social and Community Participation' and 'Group and Centre Activities'. Some programs may also qualify under 'Capacity Building' depending on your specific goals and NDIS plan. We'll work with you and your plan manager to ensure correct billing.
Do you offer plan management?
We are service providers, not plan managers, but we work closely with many plan management companies across the Illawarra region. We can recommend trusted plan managers if you need one, and we handle all NDIS billing directly so the process is seamless for you.
What if my NDIS funding runs out?
We understand NDIS budgets can be tight. If your funding is running low, contact us early so we can explore options like adjusting session frequency, switching to group activities with lower costs, or discussing our self-funded rates. We're committed to finding solutions to keep you engaged with our community.
Can family members attend sessions?
Family members and carers are always welcome! We encourage family involvement as it strengthens support networks and helps you practice skills at home. For NDIS participants, we may be able to include family support in your plan under certain categories.
Programmes & Activities
What activities do you offer?
We offer 6 core programmes: Healthy Cooking Classes, Adaptive Arts & Crafts, Music & Movement Therapy, Chair-Based Fitness, Life Skills Workshops, and Community Garden Therapy. Each programme runs multiple times per week with different skill levels and support needs accommodated.
Can I choose different activities each week?
Yes! Our membership gives you flexibility to try different programmes and find what you enjoy most. We recommend starting with 2-3 regular activities to build routine and relationships, then exploring others as your confidence grows.
What if I have specific dietary requirements?
Our cooking classes easily accommodate dietary restrictions including diabetes-friendly, gluten-free, vegetarian, and cultural preferences. Please inform us of any allergies or requirements during your application, and our qualified crew will ensure all meals are safe and suitable.
Do you provide transport?
We assist and provide transport co-ordination – this is an included service for paying members – we have access to an accessible vehicle and offer other transport service options
Support & Accessibility
What support levels do you accommodate?
We welcome participants with diverse support needs, from those who are fully independent to those requiring 1:1 support worker assistance. Our facility is fully accessible to something like – we do have some accessible options . Discuss your requirements for suitability.
Can I bring my own support worker?
Absolutely! Your support worker is welcome and we provide complimentary refreshments for them during sessions. We work collaboratively with support workers to ensure consistent approaches to your goals and excellent communication about your progress.
What if I need to cancel or miss a session?
We understand that life happens ! Please give us 24 hours where possible. We will do our best to accommodate your rescheduling to another session or event. Depending on availability as places are limited.
How do you ensure safety during activities?
Safety is our top priority. All staff are qualified with Working with Children Checks, First Aid, and disability support training. We maintain small group sizes, conduct risk assessments for all activities, and have emergency procedures in place. Our facility meets all accessibility and safety standards.
Practical Information
What are your operating hours?
We operate Monday to Friday from 9am-3pm with some Saturday sessions by appointment. Also most programs run for 2-3 hours. With some vents we be flexible with start times. We design session time to meet a variety of participant situations.
Where are you located?
We are fully accessible. Also take out Free parking onsite. Change to there if free street parking
What should I bring to sessions?
Just bring yourself and a positive attitude! We provide all materials, equipment, and refreshments. Wear comfortable clothing suitable for the activity (closed shoes for cooking and gardening). We'll send you a welcome pack with specific details for your chosen programmes.
Do you provide meals and refreshments?
Yes! All participants enjoy morning tea and lunch during longer sessions. Our cooking classes prepare meals that everyone shares together. We accommodate all dietary requirements and encourage healthy eating as part of our wellness approach.
Quick Links & Resources
Access important forms, contact information, and helpful resources for new and existing members.
Still Have Questions?
Our friendly team at TribeAlive is here to help you every step of the way. Whether you're ready to start your application or just want to learn more, we're always available to chat about how we can support you and your family.
Office Hours: Monday to Friday, 9:00 AM - 3:00 PM
Location: 3/157-159 Wentworth Street, Port Kembla, NSW